Telephone & Post in Japan

Domestic Calls

Public telephones accept 10 yen and 100 yen coins and/or telephone cards. A local call (within Tokyo's central 23 Wards and some other metropolitan cities) costs 10 yen per minute. If you put in two 10-yen coins and speak for less than one minute, one of the coins will be returned to you. No change is given for partial use of a 100 yen coin. Prepaid telephone cards cost 1,000 yen from vending machines, kiosks at train stations, and convenience stores. Charges for inter-city calls vary according to the distance. Domestic calls are cheaper at night and on Saturday, Sunday & national holidays.

Area Code

Telephone numbers in Japan consist of an area code and a phone number (Exchange Number + Subscriber's Number). For example: (03) 1234-5678.

Sapporo 011
Osaka 06
Sendai 022
Kobe 078
Tokyo 03
Hiroshima 082
Yokohama 045
Fukuoka 092
Nagoya 052
Naha 098
Kyoto 075

International Calls

Direct Calls
A direct overseas call can be made from a public telephone displaying an International and Domestic Telephone sign. These phones are not widespread, but can be found at airports, hotels, and other key facilities. Direct dial calls can be made via a telephone company using the company's access number.

Credit Card Calls
A credit card call can be made from a telephone with an International and Domestic Telephone sign. Insert a 100 yen coin (returned when you finish the call) and input an access number. The telecom business is fiercely competitive and so rates and systems change often.


Access and Inquiry Numbers

Direct dial
Credit card
Collect & operator-assisted
SoftBank Telecom
NTT Communications

Mobile Phones

You can use your mobile phone in Japan in SoftBank Mobile or DOCOMO's 3G (3rd Generation) service area. All you have to do is bring your own SIM card and insert it to a rental phone or your own 3G handset.

For more details, please check with your local mobile phone service provider. Rental phone service is also available upon arrival at Narita Airport or Kansai Airport. For further information please contact any of the following companies.

Toll Free Numbers

Telephone numbers starting with 0120 are receiver-paid calls under NTT's Free Dial 0120 service. For Japan Telecom, the toll-free numbers begin with 0088, but calling areas are sometimes limited. Toll free numbers can not be called from outside Japan.

Facsimile and Computer Networking

Facsimile machines are available at most hotels. Ask the front desk or go to the hotel's business service center. Some hotel phones and the new gray telephones have modular sockets for computer network access.

Useful Phone Numbers

Please note that most organizations have English-speaking personnel


Lost and Found
(03) 3814-4151
General Information
(03) 3501-0110 (Japanese/English)
(03) 3503-8484 (English & Several Other Foreign Languages)
Hospital Information
(03) 5285-8181
The Japan Help-Line
(0120) 461-997


Telegrams Domestic
Overseas (03) 3344-5151
Calls to the Bullet Train
Central Post Office

Tourist Information

Tourist Information Centers Tokyo
(03) 3201-3331
Narita Passenger Terminal 2 (0476) 34-5877
Narita Passenger Terminal 1 (0476) 30-3383
Kansai (072) 456-6025

Transportation Information

Flight Information Haneda
(03) 5757-8111(Japanese/English)
Narita (0476) 34-8000 (Japanese/English)
Kansai (0724) 55-2500 (Japanese/English)
JR East Infoline (03) 3423-0111
Lost & Found Tokyo Metro (03) 3834-5577
JR (03) 3231-1880
Taxi (03) 3648-0300(Japanese)
TOEI Bus/Subway (03) 3812-2011
Road Traffic Information (050) 3369-6600(Japanese)
Highway (03) 3506-0111
Tokyo Metro Customer Relations Center (03) 3941-2004

Postal Service

Postcards and stamps are available from post offices, convenience stores and kiosks at train stations all over the country. Post boxes are located by street crossings, buildings and public facilities. The opening slot of the post box may differ depending on the size of mail that the post box is designed to accept.

Domestic Mail

Ask your hotel front desk to assist you in posting mail or packages. The rates for regular sized letters (14 to 23.5cm long, 9 to 12cm wide and up to 1cm thick) and postcards are as follows: Mail that has different measurements costs 120 yen up to 50 grams and 140 yen over 50 grams up to 75 gram.

The rates for domestic letter mail
50 yen
Letters, up to 25g
80 yen
Letters, up to 50g
90 yen

International Air Mail

International mail can be classified into letter post (letters, aerogrammes and postcards), parcel post, and EMS (Express Mail Service).

Foreign parcel post can be sent between Japan and most other nations. The maximum weight for a single package is usually 20 kg but it depends on the destination. The type of contents of a parcel accepted, however, and the maximum measurements of a single parcel differ by destination.

EMS is the fastest way to send documents and parcels to over 100 countries and territories worldwide. A tracking system, providing prompt information on a package's delivery status, is available for 35 countries.

The rates for international letter mail is as follows
North America/Central America
Oceania/Europe/Middle East
Africa/South America
70 yen
70 yen
70 yen
90 yen
90 yen
90 yen
Letters, up to 25g
90 yen
110 yen
130 yen
Letters, up to 50g
160 yen
190 yen
230 yen


Other Mail Services

Private delivery services such as DHL and Federal Express provide fast and efficient services between Japan and other nations. Your choice of service depends on the kind of item you want to send. Please ask your hotel front desk to assist you in posting mail or packages via these couriers.



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